My account

  • Do I need to create an account before I can place an order?
    You have the choice to checkout as a guest or create an account. Signing up for a new account is quick and easy, with an account, you can view your order history, save addresses and manage your preferences
  • What are the benefits of creating an account?
    Your Zanussi account allows you to save addresses, view your order history and track your order. Our signed-up customers also receive special offers and discounts.
  • Is my personal information strictly protected by Zanussi?
    Yes, Zanussi follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy.
  • Can I sign in with my social media accounts?
    Yes, you can choose to either create an account or sign in with your Facebook or Google accounts
  • How do I reset my account password?
    You can request a password reset by clicking on "forgot password" on the sign-in page and we will email you a reset link. If you know your password and wish to change it, you can sign in and update your password in "my account". For any assistance, you can always reach us on 19999
  • I cannot log in my account?
    Make sure you are entering the correct email address and password for your account. If you forgot your password, click on "forgot password" to reset it.
  • Can I deactivate my account?
    Please contact Zanussi Call Center on 19999 or send email to : zanussi19999@electrolux.com for assistance

My orders

  • Can I place order via your Contact Center or Facebook Fanpage?
    Yes you can via https://www.facebook.com/zanussi.eg/, also you can contact our call center on 19999 and we will be happy to help you.
  • Can I edit my order after confirmation?
    Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Zanussi Call Center on 19999, they may be able to make changes if the order has not yet left the warehouse.
  • I did not receive confirmation of my order?
    You should receive an email confirmation on the email address you provided when creating your account. Please check your junk mail, it may have gone there, or contact Zanussi Call Center on 19999 for assistance.
  • Do you offer to upgrade my existing Zanussi product?
    We sometimes have promotions to replace your older Zanussi appliances. Make sure to create an account and sign up for marketing promotions so you don’t miss out on our next offer.
  • Can I cancel my order after confirmation?
    Unfortunately, once placed, your order cannot be canceled. If you think you have a valid reason, please contact the Zanussi Call Center on 19999. However, your order will be automatically canceled if:
    _We couldn't reach you via phone to confirm the order (COD)
    _The items you ordered are not in stock.
    _Payment is not processed successfully (except COD).
  • Why is my order delayed?
    This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to reach out for order confirmation but couldn't reach you. To follow-up and know more, please contact the Zanussi Call Center on 19999.
  • Why was my order canceled?
    This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the product but couldn't reach you. To follow-up and know more, please contact the Electrolux Call Center on 1800-5888-99.
  • My order was missing an item?
    Please contact Zanussi Call Center on 19999 and we will correct the problem.
  • My order is missing parts?
    Please contact Zanussi Call Center on 19999 and we will correct the problem.
  • I received the wrong item?
    Please contact Zanussi Call Center on 19999 and we will correct the problem.
  • Can I order an item that is not in stock?
    At the moment, we do not offer this option. However, you can subscribe by clicking "notify me" and we will let you know when the product is back in stock so you can complete your order.

Payment

  • Do you accept COD?
    Yes, we accept cash on delivery. You can select this mode of payment at checkout and our delivery partner will collect the cash at time of delivery.
  • Do you accept credit cards? If yes, what type?
    Yes, we accept both local and international credit cards and have partnered with most banks in Egypt. You can see all the available options when you are selecting the payment method at checkout
  • Do you accept E-wallets/Digital wallets?
    At the moment, we only accept card payments or cash on delivery. We are working on introducing more payment methods in the future.
  • Is it safe to buy online with my credit cards?
    Yes, all our online payments are secure and meet the global guidelines for PCI and DSS compliance. You can pay online with full confidence.
  • Do you offer an installment?
    Yes, we offer installments with credit cards for most major banks and are always working on adding more options. You can see all the available options when you are selecting the payment method at checkout.
  • My credit card has been charged but I did not get confirmation of my order?
    You should receive both a confirmation of payment from your bank and order confirmation from us. Please check your junk mail in case the confirmation email was sent there. You can also access your confirmed orders in "my account" if you signed up for an account or contact Zanussi Call Center on 19999 for further assistance.
  • My credit card has been charged twice for the same order
    Please prepare your bank standing order and send it to zanussi19999@electrolux.com or directly contact our Call Center on 19999 for assistance.
  • I did not receive OTP (SMS), how can I process payment?
    We have 2 types of OTP. For COD, we will send you an SMS to confirm your mobile number; you can choose "resend" if you didn't receive one or contact Zanussi Call Center on 19999. if you are paying by card, some banks will require OTP confirmation by sending you an SMS, if you do not receive that, please contact your bank as the payment OTP is sent by them.
  • I cannot enter my promotion code?
    Make sure you typed the code correctly, that your order meets the promotion's requirement and that the code has not expired.
    Contact our Call Center on 19999 for assistance.
  • Is there any service charge if I pay by credit cards?
    Transaction charges come from your bank. In your cart summary and check-out screen, you will see the total amount and the breakdown.
    If you believe that you have been overcharged in the cart summary, please contact our Call Center on 19999 before making any purchase.

Delivery

Service & Installation

Warranty

Returns & Refunds

Purchase

Purchase In-Store

    19999