You have the choice to checkout as a guest or create an account. Signing up for a new account is quick and easy, with an account, you can view your order history, save addresses and manage your preferences
You can request a password reset by clicking on "forgot password" on the sign-in page and we will email you a reset link. If you know your password and wish to change it, you can sign in and update your password in "my account". For any assistance, you can always reach us on 19999
Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Zanussi Call Center on 19999, they may be able to make changes if the order has not yet left the warehouse.
You should receive an email confirmation on the email address you provided when creating your account. Please check your junk mail, it may have gone there, or contact Zanussi Call Center on 19999 for assistance.
Unfortunately, once placed, your order cannot be canceled. If you think you have a valid reason, please contact the Zanussi Call Center on 19999. However, your order will be automatically canceled if: _We couldn't reach you via phone to confirm the order (COD) _The items you ordered are not in stock. _Payment is not processed successfully (except COD).
This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to reach out for order confirmation but couldn't reach you. To follow-up and know more, please contact the Zanussi Call Center on 19999.
This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the product but couldn't reach you. To follow-up and know more, please contact the Electrolux Call Center on 1800-5888-99.
Yes, we offer installments with credit cards for most major banks and are always working on adding more options. You can see all the available options when you are selecting the payment method at checkout.
You should receive both a confirmation of payment from your bank and order confirmation from us. Please check your junk mail in case the confirmation email was sent there. You can also access your confirmed orders in "my account" if you signed up for an account or contact Zanussi Call Center on 19999 for further assistance.
We have 2 types of OTP. For COD, we will send you an SMS to confirm your mobile number; you can choose "resend" if you didn't receive one or contact Zanussi Call Center on 19999. if you are paying by card, some banks will require OTP confirmation by sending you an SMS, if you do not receive that, please contact your bank as the payment OTP is sent by them.
Transaction charges come from your bank. In your cart summary and check-out screen, you will see the total amount and the breakdown. If you believe that you have been overcharged in the cart summary, please contact our Call Center on 19999 before making any purchase.
We deliver almost all the main governorates in Egypt. The lead time for delivery will vary per city, you can see an estimate on your cart summary and check-out screen along with the available delivery cities and districts. If your delivery location is not available in the options, please contact Zanussi Call center on 19999 for support.
At the moment, you cannot select specific delivery slots on the website. Our delivery partner will contact you on the day of the delivery to arrange a suitable time. If you have special requests for delivery, contact our Call Center on 19999 and we will do our best to accomodate you.
Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Zanussi Call Center on 19999, they may be able to make changes if the order has not yet been prepared.
You can defer the delivery by up to 14 days from the time of order placement. You can contact our customer care team to arrange for that. This facility is not applicable for orders placed with the COD payment option.
We will email you an invoice for your order shortly after it has been delivered, please check in your junk mailbox in case the email was sent there. Alternatively, you can contact Zanussi Call Center on 19999 to request a copy.
Within your product's warranty period, Zanussi is responsible for any manufacturing defects with your product, including repairs and parts replacement. If we cannot fix it, we will replace it. Please contact our Call Center on 19999 for assistance.
For card payments and installements, we will refund the eligible amount back to your cards within 14 business days excluded holidays. For COD, we will transfer the money into your bank account within 7 days or via the nearest retail store.