Service Terms and Conditions
Our repair service comprises of the preparation of the service visit (e.g. agreement on appointment for the service visit), the repair service and post processing (e.g. questionnaire on consumer satisfaction with our repair service). For preparation and post processing we and/or our service providers and partners will contact the consumer who has ordered the service visit (as follows referred to as “customer”) by mail, e-mail, fax or phone call. Personal data received from the “customer” in connection with a repair visit will be processed in line with Egyptian data protection laws. The post processing is an integral part of our service contract in order to ensure that the repair service meets all relevant requirements and to be able to take further remedial action if and when we deem that this may be appropriate based on the customer’s feedback.